Payment must be paid in full online when you place the order. No items will be sent without payment.
2. Manufacturing time frame & delivery
As all packs are made to order by one person, please allow 7-10 days from when payment is received for manufacturing time. All orders are shipped by Australia post and postage time depends on Australia Post’s current demands. As I live rurally, mail day is only once a week on every Monday (depending on the weather with unsealed roads and public holidays) so please allows an additional 1-2 weeks for delivery from when dispatched. If you have not received your tracked order within 14 days you should contact me at firstname.lastname@example.org or text 0447953915.
3. Unfulfilled orders
I will do my best to ensure all patterns (and wax mixture) are in stock at all times however due to unforeseen circumstances and lengthy delays in postage deliveries, a product may become unavailable and appear as ‘out of stock or sold out’. In the unlikely event of a particular pattern being out of stock after the customer has already ordered & paid, I will contact the customer and offer them to choose an alternative available pattern. If they want that particular pattern only, I will refund the total price including postage OR give them an estimated timeframe as to when I can get the material to complete the order.
4. Change of mind
Due to the amount of work that goes into making the handmade wraps, if the customer changes their mind once production has already been completed, refunds will not be honoured.
5. Damages / Faulty products
Should you make an error with your order please ensure you contact me immediately via my email email@example.com or text me 0447953915 and we can go from there. I’m the only person behind the computer screen so one way or the other will work it out together. If in the unlikely event that you receive a damaged item during transit I will refund or replace (subject to availability) whatever the customer prefers. I will need photo evidence of the damages in case I need to follow up with Australia post. If the wraps are not of satisfactory standards/ defective as a result of manufacturing errors, returns will be accepted with free paid postage however in order for the item to be graded as faulty, it must be considered unusable. This means the fault consists of a small portion of fabric (more than 2cm x 2cm) that has not been treated with the wax mixture.
If the wraps are not what the customer desired (colour/pattern choices) they can return at their own cost ONLY if the wraps haven’t been opened or tampered with in anyway and then can pick alternative patterns. Undesired packs must be received by me before I send the new replacements out. Or alternatively if the customer can prove (with tracking numbers) that the item is in transit then I will send.